源之原味

Bizops: 当你需要它, 为什么, 最终, 你不会

 

Yao Choong ,Director, Business Operations, Intercom @yaoc

这篇文章来自 intercom.com。原始 url 是: https://blog.intercom.com/why-business-operations/

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Business Operations (Bizops for short) has inexorably become a thing at certain kinds of companies.

Some of you might come into regular contact with a Bizops team, others might have merely a vague awareness of Bizops, and still others might not have heard of Bizops at all. Regardless of which bucket you fall in, I suspect you don’t have the foggiest idea exactly what Bizops is or why it exists (unless you’re part of a Bizops team).

I don’t blame you at all. I believe our collective failure to articulate the essence of Bizops is a problem. It’s a problem because Bizops can provide so much value to companies, and because the lack of comprehension Bizops sometimes encounters can be a barrier to getting shit done. And because it pains me when a thing is done half-assedly, lacking in why, lacking in intention. So here’s my definition:

Business Operations is a function that is uniquely positioned to solve certain classes of problems for rapidly scaling organizations. It works within, alongside and sometimes outside of the established organizational structure of a company.

Going deeper, let me define Bizops from first principles to show how it can fit into a company and how it can be deployed to solve problems. The first principle is this: Business Operations shouldn’t exist. And yet it does, because of fundamental, intrinsically human limitations to the way we organize ourselves.

When do you need a Bizops team?

Very young companies don’t need Bizops. Anyone can have open-ended freewheeling conversations about anything with everyone else. Everyone wears a bunch of hats, and it all just works. It’s easy when R&D, Marketing, Sales and Finance all fit in a single room and two pizzas are sufficient to feed everyone. But this doesn’t last as the company grows. It’s simple math: if everyone has to be involved in every decision, doubling your headcount quadruples the distinct conversations needed. Obviously this doesn’t scale well.

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